• Largest MFS company in Bangladesh.
• 70 million customers

Project Name: Development of Customer Insight Management Tool (CIMT) Software.

• Per day 100K tickets generation from customer end to solve their problem.
• The system includes a dynamic Customer’s General Info View that is connected to Huawei CPS via an API.
• It makes the customer verification and inquiry processes more effective while preserving the accuracy and integrity of data.
• The system allows for automatic and manual ticket assignment, with each sort of ticket having its category. Additionally, it permits the transfer of tickets to other groups by established guidelines.
• It provides tools to monitor agent productivity and workload, ensuring efficient resource allocation.
• Agent utilization monitoring, PIN Reset, PIN lock/unlock, Customer Credit Limit Check
• Users can easily access and view the complete transaction history.